Privacy Policy

1. Who We Are

We are Healthbase Limited (trading as The Slimming Doctor), a company registered in the United Kingdom. We provide online medication consultations and ongoing patient care.

If you have any questions about this policy or your data, you can contact us at:

Email: [email protected]

2. What Data We Collect

We collect the following personal data:

• Name
• Email address
• Postal address
• Phone number
• Health information
• Payment details

3. How We Collect Your Data

We collect your personal data through:

• Online forms you complete on our website
• Payment processors during the transaction process

4. Why We Use Your Data

We use your data for the following purposes:

• To provide medication consultations
• To order medication from partner pharmacies on your behalf
• To provide ongoing patient care and support
• To comply with legal and regulatory obligations

5. Who We Share Your Data With

We may share your data with trusted third parties, including:

• Partner pharmacies – to fulfil prescriptions
• Payment processors – to securely handle transactions
• Regulatory bodies – where legally required to comply with applicable health and data protection regulations

6. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent – for the provision of medical services
• Contractual necessity – to fulfil our obligations to you
• Legal obligation – to comply with regulatory requirements
• Vital interests – where necessary for your health and safety

7. Cookies and Tracking Technologies

Our website uses cookies for:

• Site functionality – to ensure core features operate properly
• Analytics – to understand how users interact with our website and improve our services

You can control cookie preferences through your browser settings.

8. How Long We Keep Your Data

We retain your personal data only as long as necessary for the purposes outlined in this policy, including any legal or regulatory retention periods.

9. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccuracies in your data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict processing of your data
• Withdraw consent at any time, where applicable
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact:

Email: [email protected]

10. Data Security

We take appropriate technical and organisational measures to secure your personal data from unauthorised access, loss, or disclosure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will include the effective date at the top.